Wouldn't that be wonderful?

Newly elected mayor Wayne Brown in the Far North has some very radical thoughts for the incoming council along the lines of

First on his to-do list: "Fix the phones and tell the [council] staff they've got to bloody appreciate the ratepayer.

What a novel idea - a council that might be there to serve the ratepayer, not themselves. Furthermore he states

in the council I'm going to focus on the ratepayers, not the staff.

Pity the other 80 odd councils will not be following suit. Too busy, I suppose, looking after their unionised perks and their engorged pay packets to worry about why they actually have nuisances called customers otherwise known as ratepayers...