Friday, April 22, 2016

Company 1: All care, zero responsibility Company 2: Well done

Last Saturday we picked up the unaccompanied minors ex Jafaland from the airport at Palmerston North. 

As the babysitters of choice for these school holidays, we were pleasantly surprised to receive multiple texts during the day as the airline scanned and took charge of the grandkids at various stages of the journey. Unaccompanied minors are given a wristband like a fitbit band which holds their travel details to be scanned at certain points of the trip. 

The texts are a big improvement on the previous manual process, keeping both parents and grandparents fully informed from check in to eventual handover at the destination. 

Well done Air New Zealand!

Meanwhile we have Company 1 doing their level best to lose more customers as they go out of business.  No BZ for the Naked Bus.

No comments: