You are a valued customer...

After ringing the company help line, to query a lack of service, this valued customer reportedly endured 20 hours of piped music whilst awaiting a response from the newly installed 'customer management system'.

Any company I dial that does not respond with a person within 10 seconds of dialling usually gets flak when they finally answer. Machines that continue with the 'valued customer', 356th in the queue spiel between piped Musac, get cutoff after one minute and recalled. If they ever do look at the dropped call stats available from their phone systems, they might take note and get some real receptionists. I quite often will, after listening to 3x machine messages, email the company CEO or higher and that usually gets direct action.

After calling AMP NZ the other day, I was totally flabbergasted that the call was answered after two rings by a real person. I praised the company rep for their prompt reply, saying it was a pleasure not to listen to a machine. Good on you, AMP, the machine did not get a chance!