Monday, December 27, 2010

"This is not what Vodafone customers signed up for"

Vodafone is facing a potential class action following complaints from thousands of ... customers angry about the telco giant's network performance

"Vodafone, however, has continued to charge customers on its mobile plans, without providing the service it promised."
Exactly! Pity the class action is Oz. The lack of service here in NZ is just as bad. VF NZ could do with a rocket.

Rang up the other day to ask why the network had taken a dump connecting to the Net since early morning, complete with many dropouts only to be told "Congestion, bad at this time of the year, try again later...".

chief executive... issued an apology on the company's website to customers over its "recent intermittent network issues".

"Having customers who are happy with their service and their network experience is central to us, but unfortunately in recent weeks, some customers have had a disappointing and frustrating experience which I am very sorry for"

Bollocks! It's like that all the time. Your network in NZ continually has serious bandwidth issues as more become connected.


ZenTiger said...

Given that I pay my vodafone bill online, will they mind that I wait until the period of congestion is well and truly over before adding to it?

PM of NZ said...

Doubt it ZT! No congestion is ever experienced when said payment is automatically extracted each month.

And with congestion when you cannot reliably connect, it also proves bloody impossible to navigate the multitude of Vf website screens (each page loaded with dozens of images to be downloaded) to checkout the current network status. Or even get to the 'Contact Us' page for phone number...