Wednesday, February 04, 2009

Telecom extends monopoly on poor service

In other areas, where specific, technical knowledge was particularly important, offshore staff have delivered strong results for the New Zealand customers they dealt with.

Strong results? Would that be something like your customers voting with their feet after trying to understand an overseas technician from the sub-continent or the depths of a Manila slum?

One of these days companies might wake up and support New Zealand jobs.

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